Are you a proactive, people-driven leader with a passion for wellness and healthcare?
Thrive Proactive Health is seeking a Front End Operations Manager to lead our Front Desk, Client Experience, and Marketing Engagement teams while supporting business admin and Revenue Cycle Management (RCM) functions.
This is a leadership role , not just an administrative position. We’re looking for an operator, systems-builder, and people-developer —someone who brings focus, structure, and accountability to front-end operations. You’ll play a critical part in driving client engagement, optimizing systems and processes, and building a positive, proactive culture in our growing clinic.
✅ Lead and coach the Front Desk team—build engagement, ensure accountability, and create a warm, seamless client journey
✅ Support RCM processes—assist with payment posting, collections, AR management, and coordinate with the RCM Manager for smooth billing operations
✅ Improve systems and processes—reduce complexity, minimize rework, and help define clear procedures and SOPs for front-end operations
✅ Implement client engagement strategies—boost retention, build relationships, and inspire proactive care
✅ Execute tactical marketing efforts—ensure Thrive stays top-of-mind for physicians, clients, and new leads through social media, email, and in-house campaigns
✅ Manage business admin tasks—support payroll, compliance reports, and quarterly operational requirements
✅ Drive accountability, metrics, and continuous improvement across the front-end team
At Thrive, we’re on a mission to inspire, equip, and move people into action to live their best lives. We deliver a unique, proactive model of healthcare that integrates Physical Therapy, Chiropractic, Acupuncture, Massage, Fitness, and more—designed to empower clients to stay well, not just get well.
Lead and manage the Front Desk team : daily huddles, coaching, accountability, and engagement
Elevate the client experience : deliver welcoming, seamless service that encourages retention and proactive care
Support RCM processes : assist with payment posting, collections, AR tracking, and collaborate with the RCM lead
Implement tactical marketing campaigns : engage physicians, clients, and the community through email, social media, and in-house promotions
Monitor key metrics : client engagement, conversion rates, AR days, and schedule fills to drive improvements
Manage business admin tasks : payroll processing, compliance reports, and quarterly operational requirements
Champion a culture of proactive care : promote client education, cross-service engagement, and wellness-centered outcomes
✔️ A people-focused leader—skilled in training, coaching, conflict resolution, and building team culture
✔️ A systems builder—loves creating structure, defining processes, and improving workflows
✔️ A strategic thinker—anticipates outcomes, solves problems, and refines details to drive results
✔️ Calm under pressure, grounded, and solutions-oriented
✔️ Healthcare experience (Front Desk, billing, or operations) preferred
3+ years of experience in wellness, fitness, healthcare operations, medical billing, or front desk leadership
Proven people management and coaching skills
Familiarity with RCM processes and insurance billing basics
Understanding of marketing fundamentals (social media, email, client outreach)
Excellent communication, problem-solving, and accountability skills
Positive, proactive attitude with a growth mindset
Ability to learn tools like Mindbody, QuickBooks, and marketing platforms
Be part of an innovative, growing healthcare practice
Work in a collaborative, proactive environment where your ideas matter
Competitive salary based on experience + performance bonuses
Opportunities for leadership development and training
Supportive team culture that values learning, resilience, and excellence
Virginia Beach, VA
Full-time, in-person role (M-F, 40 hours per week)
Open to discussing part-time for the right candidate
Ready to lead with heart and hustle?
Click Apply Now and include:
✅ Your resume
✅ A brief cover letter sharing why this role excites you and how your experience aligns with our mission
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